Refund policy
Refund Policy
Refund Policy
At HypeWalk, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must:
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Be unused and in its original condition.
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Be returned in the original packaging.
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Include all original tags, accessories, and documentation.
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Not show signs of wear, damage, or alteration.
Items returned without prior authorization may not be accepted.
Non-Refundable Items
The following items are not eligible for refunds or exchanges unless they arrive damaged or defective:
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Gift cards
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Final sale or clearance items
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Customized or personalized products
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Products showing signs of use
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Products damaged by improper handling after delivery
How to Request a Return
To initiate a return:
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Contact our customer support at support@hypewalksneaker.com.
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Include your order number and the reason for your return.
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If approved, you will receive return instructions.
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Carefully package the item and ship it to the address provided by our support team.
Customers are responsible for return shipping costs unless the product is defective or the wrong item was received.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review your request and provide an appropriate resolution as quickly as possible.
Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
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Refunds are issued to the original payment method.
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Processing typically takes 5–10 business days, depending on your financial institution.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or if the wrong product was delivered.
To request an exchange, contact:
Order Cancellations
Orders may only be canceled before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure.
Contact Us
If you have any questions regarding this Refund Policy, please contact:
HypeWalk
Email: support@hypewalksneaker.com